Unified Communication as a Service

Unified Communication as a Service

Unified Communication as a Service (UCaaS) is one of the best-known cloud-focused solutions for enterprise communications. Unified communication delivers a combination of services. These include instant messaging, unified messaging, mobility, meetings, communication-enabled business processes, and telephony. UCaaS has numerous benefits include access to low-cost and flexible solutions for calling, messaging, video conferences, all in the same cloud environment. With UCaaS we can easily add new functionality to our communication landscape at any given moment.
unified communication makes it easier for people to do their work efficiently within less time duration. The UCaaS make use of Voice over IP technology to provide a cloud platform, which differs from traditional telephony. This shift from traditional telephony to Unified communications has reduced 40 % in real cost for an enterprise. It provides Secure network over communication, secure storage, better customer services, and enable remote workspace.

Technology origin:

Since 2006, there were several open source projects with a unified communication focus such as Druid and Elastix, which were based on Asterisk, a leading open source telephony project. In 2007 Microsoft came with the office Communication serves, a software-based application running on windows. In 2010, the Unified Communications Interoperability form, an independent non-profit alliance among technologically advanced companies. This alliance provided guidance and best practices for interoperability between UC products and existing communications and business applications. In the beginning members of the alliance were Logitech/LifeSize, HP, Microsoft, Juniper Networks, and Polycom.


After the invention of the telephone, switchboards were used to route calls. Switchboard operators would answer phone calls, figure out who the person on the line was seeking, and plug the phone cord in the right jack. Enterprises have acquired and deployed their own communication infrastructure known as private branch exchange-PBX.
The World of UC began as different technologies began to merge, such as voicemail, email readers on their voice mail system, and computers with unified messaging systems. Then with the advent of voice conferences, and Internet Protocol(IP), voice over internet protocol(VoIP) started gaining popularity. VoIP is a phone service over the internet. As companies moved their systems to IP networks, telecommunications started shifting from traditional PBX systems towards Unified Communication.

Technology impact industry-wise:

Rising deployment of AI and Machine Learning in the communications sector has created opportunities for team collaboration, thereby, enabling machine-to-human interaction. AI is continuously changing the way enterprises structure their workflows.
The telecom segment and the IT sector dominated the overall unified communication market. Due to the adoption of cloud-based solutions, Its services and Business outsourcing Service has grown tremendously.
Banking institutions handle highly sensitive information that needs to be stored on reliable servers over an extremely secure network. It is vital that banking data should always be available, always accurate, and always kept secure. Unified communication can be used to provide Ultra-secure network, high-quality voice infrastructure, provide central cloud-based security and exchange services to record all customer communications and provide real-time secure connectivity.
Because of cloud-based extremely secure storage and networking, real-time information, secure communication, accuracy unified communication as services become an important component of health care, defense, aerospace, etc.

Technology impact geography wise:

The Unified Communications as a Service (UCaaS) market by region covers five major geographical regions such as North America, Latin America, Europe, Africa (MEA), Middle East, and Asia Pacific (APAC). North America is dominating in terms of production and market acquisition.

Impact of COVID-19:

The Covid19 pandemic has forced organizations to keep continue business continuity from Remote location. The crisis has increased the demand for team collaboration to support the workforce from remote locations. Every industry adopting a new solution such as work from home to keep continue the workflow. To be successful in the COVID-19 situation organizations need to transform the way they connect and communicate. They need to connect employees, customers, partners, and other stakeholders with data and applications that are increasingly located off-premises, and drive communication between them. In such a situation unified communication is highly effective for keeping in touch with colleagues and using web-based voice or video conferencing. This will radically and permanently change the communication and collaboration processes in organizations.

Some of the leading companies providing products based on technology:

US-based Companies: Masergy, 8x8, Mitel, RingCentral, Cisco, Vonage, Fuze, NTT Communications Corporation, LogMeIn, Microsoft, Google, DialPad, Verizon Windstream, Intrado Corporation
France-based Companies: Alcatel-Lucent Enterprise, Orange S.A.
Ireland-based Companies: Ireland
UK-based companies: BT

Future of technology:

With the advancement of new technologies such as the internet of things-IoT and artificial intelligence, Unified communications space will grow smarter by today. There will be a more intelligent meeting room that will power by AI and machine learning. The future of Unified communication to increase mobility by In-car unified communication system and invisible Unified communication that allows users to wear collaboration apps in their ear, specs. With the rise of AL also UC will replace voice calls with virtual assistants and bots.